top of page

Privacy Policy for ArthurAI™
Last Updated: November 25th, 2025


ArthurAI™ (“we,” “our,” “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard the personal information of individuals who access or use our website, platform, and related services (collectively, the “Services”).
By using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect information in three primary ways:

A. Information You Provide to Us
This includes:

  • Name, email address, phone number, school/institution information

  • Account login details

  • Support inquiries and communications

  • Form submissions and demo requests

  • Uploaded documents (if applicable)

  • Preferences and settings

 
B. Information Collected Automatically
When you use our site or platform, we may automatically collect:

  • IP address and device type

  • Browser type and operating system

  • Usage data (page views, navigation paths, time on page)

  • Application logs and interaction data

  • Cookies and similar technologies (see Section 8)

This data helps us improve the performance, reliability, and security of the Services.

C. Information Collected Through the Platform
If you use ArthurAI™ editions (CLE, VLE, ULE, SLE), we may collect:

  • Account activity

  • Learning analytics

  • Engagement metrics

  • System events and platform actions

Note: We do not train our AI models on customer data. ArthurAI™ is built on synthetic, privacy-safe datasets, and customer information is never used for AI training or model development.

2. How We Use Your Information
We use collected information to:

  • Provide, operate, and improve the Services

  • Create and manage user accounts

  • Respond to inquiries and support requests

  • Personalize content and user experience

  • Ensure platform security and reliability

  • Monitor usage, analytics, and performance

  • Send service updates, notifications, or administrative messages

  • Comply with legal, regulatory, and contractual obligations

We do not sell your personal information.

3. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your data under one or more of the following legal bases:

  • Consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests (improving platform reliability, security, analytics)


4. How We Share Information
We may share information with:


A. Service Providers (Processors)
Trusted vendors who help us operate the platform, such as:

  • Cloud hosting providers

  • Analytics services

  • Email and communication tools

  • Customer support tools

All vendors are bound by confidentiality and data protection obligations.

B. Legal & Compliance
We may disclose information if required to:

  • Comply with legal obligations

  • Enforce our Terms of Service

  • Protect the rights, property, or safety of users


C. Business Transfers
If ArthurAI™ undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security
We use industry-standard security controls to protect your information, including:

  • AES-256 encryption at rest

  • TLS 1.3 encryption in transit

  • Access controls and authentication

  • Regular security monitoring and audits

  • Secure cloud infrastructure

Despite these measures, no system is perfectly secure, and we cannot guarantee absolute security.

6. Data Retention
We retain personal data only as long as necessary to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, we securely delete or anonymize it.

7. Your Rights
Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your information (“Right to be Forgotten”)

  • Restrict or object to processing

  • Request a copy of your data

  • Opt out of certain communications

  • Withdraw consent

To exercise your rights, contact us at support@arthurgrid.ai.

8. Cookies & Tracking Technologies
ArthurAI™ uses cookies and similar tools to:

  • Improve website functionality

  • Analyze usage and performance

  • Save user preferences

  • Enhance the overall experience

You may disable cookies via your browser settings, but this may impact functionality.

9. Children’s Privacy
ArthurAI™ may be used in educational settings.
We comply with applicable privacy protections for minors, including:

  • FERPA (where applicable through institutional agreements)

  • COPPA for users under 13 when parental/institutional consent is provided

We do not knowingly collect data directly from children without the involvement of an authorized educational institution or parent/guardian.

10. International Transfers
Your information may be stored and processed in the United States or other locations where we operate.
We use Standard Contractual Clauses (SCCs) and other safeguards for international transfers when required.

11. Third-Party Links
Our website may contain links to external sites not controlled by ArthurAI™.
We are not responsible for their content or privacy practices.

12. Updates to This Policy
We may update this Privacy Policy from time to time.
The “Last Updated” date will always indicate the most recent version.
Continued use of the Services after changes indicates acceptance of the updated Policy.

13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: arthur@mindhyve.ai
Phone: +1 (949) 200-8668
Address: 1501 Quail Street, Suite 130, Newport Beach, CA 92660

bottom of page